Welcome to Nature Planting Store’s FAQ section! We’re here to help you create beautiful, nature-nurturing gardens. Below you’ll find answers to our most commonly asked questions about our plants, ordering process, and more. Happy gardening!

Our Products

What types of plants do you specialize in?
We specialize in perennial plants that support local ecosystems, including hummingbird-friendly plants, pollinator plants, rain garden varieties, shade-loving perennials, plants that attract songbirds and finches, and sun-loving plants and flowers.
Are your plants suitable for beginner gardeners?
Absolutely! We select hardy perennial varieties and provide detailed care information. Many of our plants are chosen for their resilience and ease of growing, perfect for gardeners of all experience levels.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do you ship internationally?
We ship globally to most countries, though we are unable to ship to certain Asian countries and remote locations due to customs restrictions and logistical limitations. Please contact us if you have questions about your specific location.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
– Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
– Free Shipping (orders over $50): 15-25 days after dispatch via EMS
Please allow 1-2 business days for order processing before dispatch.
How are plants packaged for shipping?
We carefully package each plant using specialized materials to ensure they remain protected and hydrated during transit. Our packaging is designed specifically for living plants to minimize stress during their journey to your garden.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery if you’re not completely satisfied with your plants. Please contact our customer care team at [email protected] to arrange a return or exchange.
What should I do if my plants arrive damaged?
Please contact us immediately at [email protected] with photos of the damaged plants. We’ll work quickly to resolve the issue and ensure you’re satisfied with your gardening experience.

Plant Care

How should I care for my plants when they arrive?
Upon arrival, give your plants a thorough watering and allow them to acclimate to their new environment for 24-48 hours before transplanting. This reduces shock and ensures successful establishment in your garden.
Do you provide planting guides with orders?
Yes! Each order includes basic care instructions. For specific planting advice, our gardening experts are always available at [email protected] to help you create the perfect environment for your new plants.

Can’t find the answer you’re looking for? Our gardening experts are always happy to help! Contact us at [email protected] for personalized assistance.

Creating gardens that nurture nature, one plant at a time.
The Nature Planting Store Team